FREQUENTLY ASKED QUESTIONS
License keys/serial numbers are emailed out within 2 Hours of purchase during normal business. After hours licenses are emailed up to 4 hours after purchase . Remaining licenses will be emailed the following morning. For orders placed on a weekend after 8pm Pacific Time, licenses are filled the next day by noon.
Volume or subscription products can take anywhere from 5-7 business days to fulfill.
Download links are contained within the email containing the license from [email protected] or [email protected]
Typically, we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can Email us [email protected] and speak with a representative to help resolve your issue on Chat.
: Typically, when this happens there is a typo in the email submitted at check out. You can write [email protected] for assistance.
You can Email us [email protected] and speak with a representative that will resend the download information.
